Remote French-English Customer Support Representative

About the role

Join a global team as a French‑English Customer Support Representative, helping customers in Spanish‑speaking regions via chat, email, and phone. This fully remote position lets you work from anywhere while delivering friendly, solution‑focused service.

Key responsibilities

• Respond to customer inquiries in French and English across multiple channels.
• Provide step‑by‑step guidance to resolve technical or order‑related issues.
• Maintain accurate records of all interactions.
• Share feedback insights to help improve products and processes.
• Collaborate with a supportive remote team.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑oriented attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Fully remote work with flexible location.
• Competitive pay with regular reviews.
• Paid time off and monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.