Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly, bilingual professional to join our remote team as a French‑English Customer Support Representative. You will interact with customers from French‑speaking regions via phone and live chat, helping them resolve issues, track orders, and answer product questions.

Key responsibilities

• Provide timely, courteous support in both French and English through calls and chat.
• Troubleshoot customer problems with a solutions‑first mindset.
• Document all interactions accurately in our CRM system.
• Identify recurring issues and share insights to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities.
• Represent the brand professionally and with cultural sensitivity.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in spoken and written French and English.
• Calm under pressure and focused on delivering solutions.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team culture that values growth and accountability.