French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual Customer Service Representative to join our fully remote team. In this position you will be the trusted voice for our French‑speaking customers, delivering clear information and solutions through phone calls and live chat.

Key responsibilities

• Provide prompt, friendly support in both French and English, handling a wide range of customer inquiries.
• Troubleshoot issues and guide customers to effective resolutions.
• Document all interactions accurately in our support system.
• Share customer feedback to help improve our processes and products.
• Collaborate with teammates across the remote organization to stay aligned on goals.

Required profile

• Complete fluency in spoken and written French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support or a contact‑center environment.
• Patient, detail‑oriented and able to work independently.
• Reliable PC (i5 or higher), stable 25 Mbps+ internet connection and a quiet workspace.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent full‑time remote position.
• Competitive salary with annual reviews and performance‑based bonuses.
• Paid time off and a monthly health stipend.
• Supportive culture that values fairness, open communication and professional growth.