French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers via voice calls and live chat, providing clear, friendly, and professional assistance in both languages.

Key responsibilities

• Deliver timely and accurate support in French and English through calls and chat.
• Troubleshoot customer issues and guide them step‑by‑step to resolution.
• Log all interactions precisely in our support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent written and spoken French and English.
• Calm and solution‑focused under pressure.
• Excellent written and verbal communication skills.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• Familiarity with CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive pay with annual reviews.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team that values growth, accountability, and human connection.