Spanish Bilingual Customer Service Specialist

About the role

Join our TalentPop team as a Bilingual Customer Service Specialist, providing voice and chat support in both Spanish and English. You will be the friendly voice and helpful written support that our diverse customers rely on, ensuring quick and positive resolutions.

Key responsibilities

• Assist customers via inbound calls, live chat, and email, delivering exceptional service.
• Troubleshoot issues efficiently and provide swift resolutions.
• Personalize interactions to understand customer needs and build strong relationships.
• Collaborate closely with teammates to continuously improve the customer experience.
• Provide feedback to refine processes and enhance service quality.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both Spanish and English, with excellent written and verbal communication.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Competitive wage with annual increases.
• Paid Time Off to recharge.
• Monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home setup.