Head of Operations (Country Program)

About the role

Catholic Relief Services Mali (CRS Mali) is recruiting a Head of Operations to join the Country Program's Senior Management Team. The role leads the operational functions of Finance, Human Resources, Supply Chain Management, Administration, ICT, Security and Audit, promoting stewardship of resources, principled compliance, proactive risk management and continuous operational improvement, including from a Climate Action lens. It also involves managing and mitigating security risks.

Key responsibilities

• Contribute to the Country Program's strategic planning and programming, and plan, coordinate and monitor day-to-day operations so support services are delivered efficiently and with high quality.
• Oversee financial processes in line with policies, GAAP, donor rules and legal requirements, and promote the use of the ERP system for budget management.
• Ensure quality implementation of safeguarding policy and principles at CRS and partner level, and build capacity of staff and partners.
• Oversee Health, Safety and Security management, and lead the operational side of the Country Program's Climate Action strategy.
• Manage and supervise staff, coach direct reports, contribute to staffing plans and recruitment of senior staff, and prepare annual and grant/project budgets with the Country Representative.
• Ensure compliance with agency, donor and local legal requirements, act as lead contact for audit findings and recommend improvements.
• Create a learning environment and provide capacity-strengthening guidance to project teams and partners.

Required profile

• Bachelor's degree in International Development, Business Administration, Finance or a related field.
• At least 5-8 years of management experience with progressive responsibilities, including at least 2 years supervising others.
• Experience with an international NGO and experience outside the country of origin preferred.
• Excellent oral and written English and French; willingness to travel up to 20%.

Required skills

• Understanding of financial systems, budgeting and expense analysis; knowledge of procurement and office administration.
• Knowledge of Oracle ERP or similar financial reporting software preferred.
• Proficiency in MS Office (Excel, Word, PowerPoint, Visio) and web conferencing tools.
• Strong strategic, analytical and problem-solving skills, and strong relations and team leadership abilities.