French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a Customer Service Representative. You will act as the trusted voice for our French‑speaking customers, delivering solutions and clear information through phone calls and live chat.

Key responsibilities

• Provide prompt, friendly support in both French and English, handling a wide range of customer inquiries.
• Troubleshoot issues and calmly deliver effective resolutions.
• Document every interaction accurately to ensure seamless service continuity.
• Share customer feedback and insights to help improve processes and products.
• Collaborate with remote teammates, staying aligned on goals and priorities.

Required profile

• Complete fluency in spoken and written French and English.
• At least 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Ability to work independently while communicating clearly with a distributed team.
• Patient, detail‑oriented attitude with a genuine desire to help customers.

Required skills

• Familiarity with customer‑support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent full‑time remote position.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness, open communication and professional growth.