French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑speaking customers, providing assistance via voice, live chat, and email while upholding our high standards of service.

Key responsibilities

• Deliver prompt, courteous support in French and English through phone, chat, and email.
• Troubleshoot customer issues and provide effective, customer‑first solutions.
• Build strong relationships by communicating clearly and empathetically.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online experience in customer service.
• Fluent in both French and English, written and spoken.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support platforms.
• Basic knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews and performance‑based bonuses.
• Paid time off and a monthly health stipend.
• Fully remote, permanent work‑from‑home arrangement.
• Opportunities for growth within a collaborative, fast‑paced team.