French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers via phone and live chat, providing clear, friendly, and professional assistance in both languages.

Key responsibilities

• Deliver timely and accurate support in French and English through calls and chat.
• Troubleshoot customer issues and guide them step‑by‑step to resolution.
• Log all interactions in the ticketing system and maintain detailed records.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities and product updates.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Reliable laptop (i5 or higher) and stable internet (≥25 Mbps).
• Quiet, dedicated workspace for calls.

Required skills

• Experience with Gorgias, Zendesk, or similar ticketing platforms.
• Familiarity with Shopify and e‑commerce workflows.
• Basic knowledge of CRM systems.

What we offer

• Permanent remote work – you can work from anywhere.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Supportive team culture focused on growth, accountability, and human connection.