French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global team. You will interact with customers from French‑ and English‑speaking markets via phone and live chat, delivering friendly and professional assistance.

Key responsibilities

• Provide timely, accurate support in French and English through calls and chat.
• Troubleshoot issues, guide customers step‑by‑step, and resolve inquiries.
• Log all interactions in the ticketing system and maintain detailed records.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities and updates.

Required profile

• Minimum 1 year of remote customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or similar ticketing platforms.
• Knowledge of Shopify or comparable e‑commerce tools.
• Basic proficiency with CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• Supportive team focused on growth and accountability.