Bilingual Customer Service Specialist (Spanish/English) – Remote

About the role

We are looking for a friendly, bilingual Customer Service Specialist to join our TalentPop App team. You will provide voice and chat support to a diverse customer base, helping resolve issues quickly and creating a positive experience.

Key responsibilities

• Handle inbound calls, live‑chat, and email inquiries in Spanish and English.
• Troubleshoot and resolve customer problems efficiently.
• Personalize interactions to understand and meet customer needs.
• Collaborate with teammates to continuously improve the service experience.
• Provide feedback on processes and tools to enhance quality.

Required profile

• At least 1 year of remote or online customer‑service experience.
• Fluent written and spoken Spanish and English.
• Calm, solution‑focused attitude under pressure.
• Experience with e‑commerce or CRM environments is a plus.

Required skills

• Gorgias
• Zendesk
• Shopify
• CRM systems

What we offer

• Competitive wage with annual increases.
• Paid Time Off and monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home setup.