Bilingual Customer Service Specialist (Spanish/English)

About the role

We are looking for a friendly, bilingual Customer Service Specialist to join our TalentPop App team. You will provide voice and chat support to English‑ and Spanish‑speaking customers, helping them resolve issues quickly and positively.

Key responsibilities

• Handle inbound calls, live‑chat sessions, and email inquiries in both Spanish and English.
• Troubleshoot customer problems, identify root causes, and deliver prompt solutions.
• Personalise interactions to understand customer needs and build lasting relationships.
• Collaborate with teammates to continuously improve the overall customer experience.
• Provide feedback on processes and tools to enhance service quality.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken Spanish and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support platforms.
• Knowledge of CRM systems.

What we offer

• Competitive salary with annual increases.
• Paid time off and a monthly health stipend.
• Performance bonuses.
• Permanent remote work setup.