Tools Sales Support Representative

About the role

Sandvik is looking for a proactive Tools Sales Support Representative in Loulou, Mali, to drive product and customer service activities such as new service opportunities, upcoming projects, trials and quality audits, carbide recycling drives and technical coaching and training for less experienced staff. The role also involves acting as a field driver who implements on-site tactics to grow business from a technical and services perspective.

Key responsibilities

• Assist customers and sales with troubleshooting and process improvements.
• Train internal and external users and create training materials.
• Test and validate R&D designs for rock tools in mining applications.
• Collaborate with the Product Line development team to improve performance and create new technologies.
• Provide on-site technical consulting to optimise drilling operations.
• Prepare technical reports, manage field tools and make technical documentation supporting frontline teams.
• Share product knowledge and act as a high-level expert in the assigned area.
• Take responsibility for assigned customer contracts from the supervisory organisation and drive implementation to meet KPIs.
• Support field trials, tool selection, customer audits and recommendations, and evaluate improvements to build brand loyalty.
• Carry out and support the TSSR-defined tasks and the professional development of team members.
• Travel locally and abroad for business needs and customer site engagements within a multi-disciplinary team.

Required profile

• Undergraduate degree in Mining, Mechanical Engineering, Earth Sciences or equivalent trade experience.
• Excellent communication skills and practical field experience.
• Familiarity with contracts, customer support and production processes in mining and construction.
• Organised work methods and good insight into what customers value.
• Comprehensive knowledge of product manufacturing processes.

What we offer

• A competitive salary and a benefits package including health insurance, career development plans and employee assistance programmes.
• Flexible wellness programmes and parental leave options.
• Leadership programmes, learning resources and clear career advancement paths.

Applications must be submitted through the Sandvik intranet before 27 November 2026 (Job ID R0093591); only shortlisted candidates will be contacted.