Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual French‑English Customer Service Specialist to join its remote call‑center team. The role supports a home‑based project in the online travel sector, handling inbound and outbound interactions and providing first‑level assistance to users of a booking platform.

Key responsibilities

• Answer inbound and make outbound customer service calls, managing multiple cases simultaneously.
• Serve as the first point of contact for homeowners using the booking platform.
• Provide timely assistance, especially during escalations, and log all interactions.
• Classify, track, and follow up on customer issues, maintaining accurate call histories.
• Analyze call data, share feedback, and stay updated on process and platform changes.
• Collaborate with internal and external teams through clear, documented communication.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in a contact‑center environment.
• Ability to multitask between live calls and case handling.
• Strong computer literacy and experience working online.

Required skills

• Experience with Zendesk or similar ticketing platforms.
• Familiarity with Slack or other online collaboration tools.
• Proficiency in Salesforce and standard office tools.

What we offer

• 100% remote work with flexible, project‑based assignments.
• Hourly rate of 11 EUR.
• Paid training (20 hours) and long‑term collaboration opportunities.
• Career development and learning resources.