L1 Customer Support Agent

About the role

Join betPawa as an L1 Customer Support Agent and become the first point of contact for our users across Africa. You will ensure customers enjoy a seamless experience with our betting platform, handling inquiries through multiple channels and promoting the value of our services.

Key responsibilities

• Assist customers via phone, chat, email and social media, addressing their needs throughout the betting journey.
• Review and resolve complaints, continuously seeking ways to improve the overall experience.
• Conduct outreach calls to educate users on existing and new products.
• Perform satisfaction surveys to gauge brand perception and gather feedback.
• Maintain a flexible and dynamic schedule to match peak activity periods.

Required profile

• Minimum two years of college education.
• Fluent written and verbal communication in French, English, and Bambara.
• Previous experience in customer support or call‑center environments.
• Ability to work under pressure with minimal supervision.
• Strong interest in helping others and delivering exceptional service.
• Quick learner with solid interpersonal skills.
• Passion for the sports industry; knowledge of football betting is a plus.

Required skills

What we offer

• Collaborative, diverse team environment.
• Opportunities for professional growth and career advancement.
• Competitive salary package.
• Regular team‑building activities and social events.
• Wellness programme supporting health and happiness.