French-English Bilingual Customer Support Specialist (Remote)

About the role

We are seeking a bilingual French‑English Customer Support Specialist to join our fully remote team. In this non‑voice position you will handle customer inquiries through chat and email, ensuring a smooth and positive experience for our users.

Key responsibilities

• Provide timely, professional assistance via chat and email in both French and English.
• Help customers with inquiries, orders, and general concerns.
• Troubleshoot issues and deliver clear, accurate solutions.
• Document interactions and maintain accurate records.
• Collaborate with teammates to maintain consistent, high‑quality support.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent written and reading French and English.
• Minimum 1 year of customer service experience (e‑commerce a plus).
• Strong written communication and attention to detail.
• Comfortable using support platforms such as Zendesk, Gorgias or Shopify.
• Organised, reliable and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Zendesk
• Gorgias
• Shopify

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off and holiday bonuses.
• Health and dental coverage or monthly health stipend.
• Opportunities for growth and career advancement.