Remote French Bilingual Customer Support Representative

About the role

We are looking for a motivated French‑English bilingual professional to join our remote customer support team. You will interact with customers from French‑speaking regions via phone and live chat, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide timely, friendly assistance in French and English through calls and chat.
• Troubleshoot product, order, and technical issues with a solutions‑first mindset.
• Document every interaction accurately in our CRM.
• Identify recurring problems and share insights to improve processes.
• Collaborate with team leads to stay aligned on priorities and brand standards.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm under pressure with a strong focus on solutions.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend, and performance bonuses.
• Culture that values growth, accountability, and connection.