IT Operations Associate

About the role

The IT Operations Associate will support Wave’s office infrastructure across Africa, ensuring reliable internet, telephony and network services for employees and internal partners.

Key responsibilities

• Maintain internet access at office locations with 99.9% uptime and liaise with external suppliers.
• Develop and set up new systems and network configurations as needed.
• Participate in an on‑call rotation for ticket management and troubleshooting for employees, Product & Engineering teams, and external partners.
• Troubleshoot, analyze and debug network connection issues and error logs from ISPs and SMS/SIP telephony platforms.
• Support onboarding of new employees with hardware, software and IT best‑practice guidance.
• Manage permissions and hardware allocations for staff.
• Provide prompt assistance to users on software and hardware queries.

Required profile

• Experience in IT operations, support or related technical roles.
• Comfortable working in a fast‑growing fintech environment.
• Ability to work independently and collaborate with cross‑functional teams.
• Strong problem‑solving mindset and attention to detail.

Required skills

• SMPP connection management.
• SIP telephony knowledge.
• Network troubleshooting and connectivity management.
• Hardware and software provisioning.
• Ticketing system usage for incident handling.