French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a Customer Service Representative. In this position you will be the trusted voice for our French‑speaking customers, delivering prompt assistance via phone and live chat while helping to build lasting relationships.

Key responsibilities

• Provide friendly, accurate support in both French and English across voice calls and live‑chat channels.
• Troubleshoot issues, identify root causes, and deliver effective solutions.
• Document every interaction in our support system to ensure continuity and data quality.
• Gather and share customer feedback to drive product and process improvements.
• Collaborate with remote teammates, aligning on priorities and sharing knowledge.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and genuinely motivated to help customers.
• Ability to work independently while maintaining clear communication with a distributed team.

Required skills

• Experience with customer‑support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent full‑time remote position with flexible scheduling.
• Competitive salary with annual reviews and performance‑based bonuses.
• Paid time off and a monthly health‑wellness stipend.
• Supportive culture that values fairness, open communication, and professional growth.