French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑speaking customers, providing assistance via voice calls, live chat, and email.

Key responsibilities

• Deliver top‑tier support in French and English through voice and chat channels.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships with customers through clear and empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Provide feedback on tools and processes to help improve the customer experience.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent written and spoken French and English.
• Excellent communication skills and calm, solution‑focused attitude under pressure.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Familiarity with e‑commerce platforms and CRM systems.

What we offer

• Competitive pay with annual reviews.
• Paid time off for rest and personal needs.
• Monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home setup.