French-English Customer Support Associate

About the role

We are looking for a French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers from Spanish‑speaking regions via phone and live chat, delivering friendly, professional assistance in both French and English.

Key responsibilities

• Provide timely, accurate support through voice calls and live chat in French and English.
• Troubleshoot customer issues step‑by‑step and guide them to resolution.
• Log every interaction in the ticketing system with precision.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities and product updates.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of CRM systems.

What we offer

• Permanent remote work – you can work from anywhere.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Opportunities for growth in a team that values fairness and open communication.