French-English Bilingual Customer Support Specialist (Remote)

About the role

TalentPop is seeking a French‑English bilingual specialist to provide non‑voice customer support remotely. You will interact with customers via chat and email, ensuring their inquiries are resolved quickly and professionally.

Key responsibilities

• Deliver timely assistance through chat and email in both French and English.
• Handle customer questions, order issues, and general concerns.
• Troubleshoot problems and provide clear, accurate solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent service quality.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent reading and writing skills in French and English.
• Minimum one year of customer service experience, preferably in e‑commerce.
• Strong written communication and attention to detail.
• Ability to manage multiple conversations simultaneously.
• Proactive, organized, and solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off, health and dental benefits or a monthly health stipend.
• Holiday bonuses and opportunities for career growth.