Bilingual French/English Customer Support Specialist (Remote)

About the role

We are seeking a bilingual French‑English Customer Support Specialist to provide non‑voice assistance via chat and email. The position is fully remote, allowing you to help customers from anywhere while delivering clear, thoughtful communication.

Key responsibilities

• Deliver timely, professional support in French and English through chat and email.
• Assist customers with inquiries, orders, and general concerns.
• Troubleshoot issues and provide accurate solutions.
• Document interactions and maintain precise records.
• Collaborate with the team to ensure consistent, high‑quality service.
• Share feedback to improve processes and customer experience.

Required profile

• Fluent written and reading French and English.
• At least 1 year of customer service experience (e‑commerce a plus).
• Strong written communication and attention to detail.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support tools such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off, health and dental coverage or monthly health stipend.
• Holiday bonuses.
• Opportunities for growth and career advancement.