Portfolio Manager - Digital Payments

About the role

As a Portfolio Manager for Digital Payments, you will drive value for financial institution clients using our Portfolio Management Platform. You will lead engagements, support platform adoption, execute campaigns, and ensure measurable growth that leads to successful subscription renewals.

Key responsibilities

• Serve as the primary point of contact for platform engagements across Cameroon, Congo DRC, Senegal, and Mali.
• Design, develop, and execute end‑to‑end CLM campaigns, handling segmentation, planning, launch, and post‑campaign review.
• Define KPIs, monitor performance, prepare analytics, and present ROI to senior stakeholders.
• Identify adoption gaps, coach clients to become power users, and build data‑driven business cases for platform expansion.
• Maintain relationship health and satisfaction to support annual subscription renewals.

Required profile

• Strong Customer Value Management experience in telecom, banking, fintech, or payments.
• Proven end‑to‑end campaign management experience, from strategy to performance reporting.
• Ability to interpret data, develop business cases, and influence complex client environments.
• Experience working across multiple African markets and adapting to local stakeholder structures.

Required skills

• CRM platforms
• Campaign automation tools
• Data‑driven marketing systems