Customer Service Representative (Croatian Speaking)

A propos du poste

Are you looking for an exciting international career opportunity in a beautiful Mediterranean setting? Mercier Consultancy MD is seeking motivated Croatian-speaking professionals to join our dynamic team in Greece, offering a unique blend of professional growth and a life-changing relocation experience.

Missions principales

• Provide high-quality customer support and assistance exclusively in the Croatian language.
• Efficiently manage and resolve customer inquiries and complaints to ensure high satisfaction levels.
• Maintain accurate and up-to-date customer records and interaction logs within the CRM system.
• Collaborate closely with international team members to optimize service delivery.
• Stay continuously updated on company products, services, and evolving internal procedures.

Profil recherché

• Native or fluent proficiency in Croatian (both written and oral) is mandatory.
• Proven experience in a customer service or client-facing role.
• Strong communication skills with the ability to convey information clearly and professionally.
• Resilience and the ability to manage stress effectively in a fast-paced environment.
• A positive attitude towards professional development and continuous learning.
• Full readiness and enthusiasm to relocate to Greece.

Competences requises

• Fluency in Croatian (Required)
• English proficiency (Strong asset)
• CRM software management
• Conflict resolution and problem-solving
• Effective interpersonal communication

Ce que nous offrons

• Full relocation package to Greece.
• Complimentary accommodation provided.
• Continuous professional training and development programs.
• A multicultural and supportive working environment.